Over the last 7 years Timely has worked hard to build an innovative beauty tech business that’s resilient and responsive to the markets we serve. This means we’re in a great position to respond positively to the Covid-19 pandemic; ensuring our customers have the support they need as we continue to deliver the features they need to get through such a challenging time.
This pandemic has made us all change the way we do business. For Timely, it was an opportunity for us to help our customers make the crucial changes they needed to keep earning money whilst keeping staff and clients safe, like performing pre-appointment consultations, online deposits and contactless payments, and keeping track of clients digitally.
The United Kingdom is Timely’s fastest-growing market, and our UK based team is growing with it to ensure our customers, and the industry as a whole, are given the award-winning experience and support Timely is famous for.
As a company, that means getting behind industry bodies and finding ways we can effect positive change; not just for today and the current climate, but also for the future. Last week our CEO, Ryan Baker, sat down with some of the leaders of the hair industry; Jayne Lewis-Orr, Charlotte Mensah, Josh Wood, and Tom Chapman, to talk about the impact of Covid and how this experience can be used to improve the industry going forward.
You can watch the video here.
The line up:
Jayne Lewis-Orr – Executive Director of the Professional Beauty Group. Jayne has worked in the hair and beauty industry for 30+ years and is actively involved in all aspects of the hairdressing industry through brands including Hairdressers Journal International, Salon International, the British Hairdressing Business Awards and globally recognised, British Hairdressing Awards. Having worked as Editor-in-Chief of HJ for many years before moving to Executive Director of the Professional Beauty Group, Jayne is a trustee of the Hair & Beauty Charity and VTCT, and sits on the Hair & Barber Council, Fellowship for British Hairdressing and Hair & Beauty Suppliers Association.
Charlotte Mensah – The UK’s leading authority on Afro textured hair and the owner and artistic director of the Hair Lounge salon in Notting Hill. Charlotte is the founder of product range Charlotte Mensah Manketti Oil, and is a British Beauty Council Advisory Board Member.
Josh Wood – Award-winning hair colourist, salon owner, co-founder of Josh Wood Colour, Global Colour Creative Director for Redken, and British Beauty Council Executive Board Member. During his career, Josh trained and worked alongside Vidal Sassoon, before opening his salon, Josh Wood Atelier in Holland Park.In 2012, he opened his second Josh Wood Atelier in Liberty & Co, making it the first salon to open in the iconic department store. In 2018, Wood launched his brand of ‘at-home hair colour’, Josh Wood Colour, redefining the home hair colour experience, which has won a range of awards.
Tom Chapman – Award winning barber, author, public speaker, global barber director, international educator, and British Beauty Council Advisory Board Member. Tom started his career with Toni & Guy in 2002 as a hairdresser, and taught himself barbering because of his love for mens hair and alternative hair styles. He opened Tom Chapman Hair Design in Torquay, UK in 2011. In September 2015 Tom founded The Lions Barber Collective, an international group of barbers raising awareness for suicide prevention.
Ryan Baker – Co-founder and CEO of Timely. Founded in 2011, Timely has grown quickly to a team of 90 staff in 3 countries. Over 30,000 professionals around the world use Timely to organise and grow their appointments. The company was recently named Emerging Company of the Year at the NZ Hi-tech Awards. Ryan is passionate about company culture and champions Timely’s values of customer-centricity, flexible working and inclusion. He believes that technology has not fulfilled its potential in the beauty industry and is on a mission to change that.